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Drive-Thru Excellence Training Kit
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Send Flowers to the Living!
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TJ Schier Bio
TJ Schier is the President and Founder of Incentivize Solutions. The company provides keynote addresses and seminars on guest service and motivating today's generation. In addition, the company creates training materials from flash cards to flash animation and consults in the areas of guest service and employee incentive programs to drive sales and profitability. 
Prior to founding the company, he spent over 15 years in the hospitality industry in operations, training, recruiting and call centers, most recently as the VP of Field Support for the nation's #1 family entertainment chain, Chuck E Cheese's Pizza. He is also:
- Author of 3 books:
- 'Send Flowers to the Living! Rewards, Contests and Incentives to Build Employee Loyalty'
- 'Now That's Service That Sells!' and Now That's Quick-Service That Sells'
- Creator of the 'Drive-Thru Excellence' DVD/VHS
- Contributing Editor for QSR Magazine and the "Service That Sells!" newsletter
- Member of the National Restaurant Assoc. Education Fourndation's Resource Center for Workforce Solutions HR Advisory Council
- 2002-2003 President (and 10+ year member) of CHART (Council of Hotel and Restaurant Trainers)
- Recipient of the 2005 Commitment to CHART Award for his contributions to the organization
- Recipient of a 2003 Honorary Doctorate of Foodservice (DFS) from NAFEM (National Assn. of Food Equipment Manufacturers) for his contributions to the industry
He is a well-respected speaker and has presented at numerous trade shows, industry events and manager/franchise conventions. He is often quoted or featured in publications on the topic of motivating today's employees, training today's generation and delivering outstanding guest service.
TJ has both an MBA and BBA in Finance from the University of Texas and resides in the Dallas/Ft. Worth area with his family.