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Articles
Anti-Service
March 15, 2007
Originally published in the QSR Side Order Newsletter
Here are a few stories or quips emailed to me over the past few years detailing various QSR experiences. Since they came via the internet, they must be true! These are meant for a laugh (and a warning). Great examples are coming in the next newsletter. Use these as ‘anti-training' - what NOT to do!
• Customers orders tacos with minimal lettuce and the employee responds, ‘I'm sorry, we only have iceberg'
• Customer at drive-thru: ‘Wait a minute - I'm not ready to order.' Employee - take your time, we are open until midnight.
• Customer pays for their $1.98 meal with a $200 bill (yes, you read it right). Employee gives them $198.02 back
• Customer ordering a salad asks for Italian Dressing. Employee says they have none. What is vinaigrette?
• Scene - Child at the counter ordering.
o Child - I'll have chicken nuggets
o Employee - How many?
o Child - Half-dozen
o Employee - I'm sorry - we only have 6, 9 or 12
• Cashier - Have you decided yet? Customer - yes, I just decided I want to go somewhere else.
• Sign outside a quick-service restaurant with a traditional drive-thru: ‘Parking for Drive-Thru Service Only.' Say what?
• Customer - What's good here? Employee - I don't know, they don't let us eat here
• Customer (me) - Can I get some Buffalo Wing Sauce for my grilled chicken sandwich? Employee (pointing to sign on register) - here is our sauce policy - it's 27 cents. Perhaps I should have asked them to lower my sandwich cost by the price of the tomatoes and lettuce I had them leave off.
• Sign at a QSR restaurant promoting ‘Black Angus Burgers' but the ‘g' is missing in Angus
• Sign at QSR restaurant looking for help: ‘Now Hiring Losers' (the ‘c' is missing)
• Sign at another QSR restaurant looking for help: ‘Now Hiring All Shifts' (but the ‘f' is missing in ‘shifts'). No wonder they can't find any good help!
Any good or bad ones you've experienced? E-Mail them to me! Next newsletter - Great service experiences - enjoy!